FAQ

Transcripts are provided at $10 per request. Each email address a transcript is sent to per day is considered a separate request.

Letters of Education Verification are available at $10 per request. Each email address a Letter of Education Verification is sent to per day is considered a separate request.

Letters of Graduation Verification are available at $10 per request. Each email address a Letter of Graduation Verification is sent to per day is considered a separate request

Letters of Non-matriculation are available at $10 per request. Each email address a Letter of Non-matriculation is sent to per day is considered a separate request.

Catalogs are available for $5 each. When ordering a catalog, please indicate the campus and year you would like in the “Comments” section of the order form.

Course descriptions are available for $5 each. When ordering course descriptions, please indicate the campus, year, and course(s) in the “Comments” section of the order form.

Verification of education is never released over the phone. You may obtain a Letter of Education or Graduation Verification by filling out the order form located at *link*, or by filling out the FERPA request form located at *link*.

Yes! Electronic transcripts issued by SMP are official. Beginning August 17, 2021, transcripts sent to .edu or .org email addresses will be password-encrypted. If your transcript is being sent to a .com or other email address, and you would like it password-encrypted, please specify that in the “Comments” section on the order page. Encryption is provided at no extra charge.

SMP is not able to issue diplomas. Please note that your transcript serves as official verification of your education/graduation. You can also request a letter of education/graduation verification. Please note: Ordering a Verification of Education will not result in getting a copy of your diploma. It is simply a letter verifying the education you completed.

Yes! Catalogs are provided at $5 each per request. In the “Comments” section on the order page, please indicate the campus you attended, and catalog year you would like

Course descriptions are available for $5 per request. In the “Comments” section on the order page, please indicate the campus you attended, year(s), and courses you would like course descriptions for.

Unfortunately, SMP is not able to provide syllabuses

You can request a Letter of Non-matriculation. This would be applicable if you signed an enrollment agreement, and your enrollment was cancelled within 3 weeks of starting school. When enrollments are cancelled this early, no tuition was charged, no grades were issued, and there is no transcript. Any funds received were returned.

Yes! Please select the “Letter of Education Verification” option on the order page. Letters of Verification are available for $10 each.

Yes! You can request copies of your official transcripts through SMP regardless of the status of your loan.

Grades are never released over the phone. You may obtain your transcripts by filling out the order form located at *link*, or by filling out the FERPA request form located at *link*.

You will need to sign a FERPA authorization for release of information. You can use the form located *here*. Many schools and background check companies use their own authorization forms, which are acceptable provided they are FERPA-compliant, include the student’s signature, and have been signed within the last 30 days.

SMP will not disclose personally identifiable information from a student's education records without the prior written consent of the student, except as authorized by FERPA. Those exceptions can be found *here*.

SMP does not have access to GED records. If you completed a GED prep program through Stevens-Henager College, CollegeAmerica, or California College San Diego, please visit ged.com to request your GED records.

SMP is a separate company from Parchment and the CEHE Family of Schools. We do not have access to any requests or payments made through them. You can request your SMP transcripts *here*.

Because we are a separate company, we cannot accept Independence University transcript request forms. Please use the request form *here*.

You can order multiple transcripts for several schools through the order page *here*. You will need to submit a separate request for each school you would like your transcript sent to. Transcripts are provided for $10 per email address listed

Please submit two separate orders, so we can ensure the correct documents are sent to the correct receiving party

Due to the volume of requests we are currently processing, please allow 5-7 business days for your request to be fulfilled.

SMP is only able to provide electronic transcripts, but they do serve as an official copy, and we can email them you and/or any other receiving party.

Beginning August 17, 2021, transcripts sent to .edu or .org email addresses will be password-encrypted. If your transcript is being sent to a .com or other email address, and you would like it password-encrypted, please indicate that in the “Comments” section of the order form. Encryption is provided at no extra charge.

You can email us at smptranscriptservices@outlook.com or text us at (385) 275-8029

When the school closed, SMP became the custodian of the records exactly as we received them from the school. Unfortunately, we do not have the ability or authority to change the names on documents.

When you request your transcripts or other documents, please provide the name on your transcript when you were enrolled (if you don’t recall, simply provide your best guess). You will also verify your identity by providing your Student ID# or Date of Birth or the last four digits of your social security number. If your request is coming through a third party, they will need to provide a FERPA-compliant authorization for release of information with your signature on it. (Some companies have their own, or you can use the one *here*). No other documentation is required.

When Independence University, Stevens-Henager College, CollegeAmerica, California College San Diego, and California College for Health Sciences closed, SMP became the custodian of the records exactly as we received them from the school. Unfortunately, we do not have the ability or authority to change what is on the transcripts.

Please email us at smptranscriptservices@outlook.com with as much information as possible on your other classes (campus, year(s), classes taken, etc. It is possible those records are in an archived system, which will require additional research.

If you were dismissed from school and were enrolled in a course while in the appeal process, it is possible the class was removed if your appeal was denied.

If you logged into those classes through Angel or Canvas, even just to “check on things”, that would have qualified as attendance, and a grade would have been issued for the course based on how far into the course you attended. (W’s would have been given if the login happened during the first week of the module; F’s would have been given if the login occurred during weeks 2,3 and/or 4).

SMP does not have copies of certificates or credentials. Please contact the company you earned the certification through to request a copy of your records.

In most cases, yes. Please submit the form as an attachment on the order page.